RETURN POLICY

Reasons for Return

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product which can be found on product descriptions page for returning a product.

Conditions for Return

In order to return any product sold through the App, You are required to comply with the below mentioned conditions, viz.:

1.        The return has to be in compliance with the Return Policy associated with the product category.

2.       Spares and Tools should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within period mentioned in the returns policy.

3.       Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.

4.       The return packages should be strongly and adequately packaged so that there is no damage of products during transit.

5.       The returned products are subject to verification and quality checks by the sellers selling on Spares and Tools in order to determine the legitimacy of the complaint or return.

6.       If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxesreceived. Store reserves the right to accept the product and after quality check.

7.       You should fill the Return Form provided by Spares and Tools with the originally delivered package or make available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.

8.       The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

Non-returnable Products 

All products cannot be returned. Some of the products that cannot be returned are:

          1.       Products that have been used or installed.

2.       Products damaged due to misuse of product or products having incidental damages due to malfunctioning.

3.       A product with defects not covered under manufacturer’s warranty.

4.       Products with tampered or missing serial numbers.

5.       Personalised or engraved products or resized products.   

6.       Product sold in sets or combination cannot be returned individually.

7.       Any other product depending upon the Return Policy in force.

8.    Software, printer cartridges.

If You are unable to inform Spares and Tools of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Spares and Tools or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event, such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. Spares and Tools or seller will not be responsible if the product is not accepted and no refund will be issued.

Damaged, Defective or Other Non-conforming Products

Returns of damaged, defective or other products eligible for return are accepted as under: 

i.       In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.

ii.          Upon receiving Your return request, Spares and Tools shall verify the authenticity and the nature of the request and if the request is genuine, Spares and Tools will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.

iii.        Spares and Tools or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to Spares and Tools. In the event Spares and Tools is unable to arrange pick-up, Spares and Tools will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.

iv.         For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.

v.          If Your pin code is not serviceable, Spares and Tools may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self-ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.

vi.         Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to Spares and Tools.  

vii.       You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You. 

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and Spares and Tools shall not in any manner be held liable for the same. In the event of dispute, Spares and Tools will coordinate with You and the seller to reach an amicable solution. Spares and Tools is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and Spares and Tools will not be liable in any manner.

Dead on Arrival Products

In the event, You receive an electronic or technological product that is has manufacturing defect or is dead on arrival, You should inform Spares and Tools the period defined in the returns policy and place a request for return by following the procedure defined in the Returns Policy. You may be asked to obtain a manufacturer defect or Dead on Arrival certificate from the manufacturer or an authorised service centre of the manufacturer. This certificate will have to be produced to Spares and Tools for processing Your return request and sent to seller along with the product Spares and Tools may engage with a third party at its own discretion to help Customers obtain this certificate and cannot be held responsible for any delay or mishandling of products. If the products are found to be working or the defect is caused to any mishandling, product will be returned back to You. Customers are required to accept the return

In case a dead-on arrival certificate cannot be issued by an authorised service centre of the manufacturer, You will be required to get the product serviced or repaired as per warranty provided by the manufacturer and Spares and Tools will not be liable in any manner. In the event the certificate provided as dead on arrival certificate is disputed by the manufacturer or deemed as invalid, the product will be returned to You and Spares and Tools will not be liable in any manner.

Period for Return

Please refer “Know More” section of the product information page for the Period of Return i.e. period within which a product delivered can be returned by the Buyer subject to the other terms and conditions of the Return Policy contained hereunder.

Cancellation of Return Request

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to Spares and Tools cancelling Your return request.

Refusal of Return Request

Spares and Tools reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Spares and Tools and accept Spares and Tools’s decision regarding the refusal or cancellation and further agree not hold Spares and Tools liable for any refusal or cancellation.

Frivolous Complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, Spares and Tools reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Spares and Tools in this regard.

Return Shipping Process

Self-send Process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self-courier of returns should be initiated within the periods specified in the Spares and Tools’s Returns Policy. Spares and Tools is not liable to process the return request until satisfactory proof of delivery is provided to Spares and Tools.

In case of damage claims, Spares and Tools may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by Spares and Tools, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, Spares and Tools or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned. Spares and Tools will not be liable for the products returned by mistake.

In the event where a product not belonging to the seller selling on Spares and Tools is returned by mistake, Spares and Tools is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund.

Discrepancy Between Information Provided by You and Our Logistics Service Provider

In case of any discrepancy in the status of pick-up of a product arranged by Spares and Tools, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the Spares and Tools assigned logistics service provider at the time of the pick-up.

In case where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, Spares and Tools will coordinate with You and the seller to reach an amicable solution. Spares and Tools is only a facilitating link between You and the seller and will not be liable in any manner.